Answers to Common Questions

We have compiled a list of common questions and answers to assist you with any concerns that you may have regarding CFS and its product offerings. If you still have questions not covered here please feel free to call us toll-free at 1-888-237-3221 or email us your questions on our ask CFS form.

How is Plockmatic USA affiliated with CFS Products?
Where can I get Plockmatic parts for my Plockmatic, Maxxum (MBM) or Multigraphics equipment?
Where can I purchase Plockmatic machines or equipment?

Where can I get supplies for the equipment CFS sells?
What do I do if the machine does not work properly or needs service?
Are extended warranties available?
Can CFS repair or rebuild my existing equipment?
Where can I get parts for the equipment CFS sells?
What if I need help with installing my new machine?
Can you send me a catalog?

How can I get pricing on equipment?
How can I place an order?
Is online ordering available?
What payment methods does CFS accept?
Can I lease my purchase from CFS?
Can I use my preferred leasing company to get equipment from CFS?
Will tax be added to my order?
What if I have a question regarding my order or billing?
Is training available for my machine?
Can CFS sell equipment not listed on the website?

What is the expected shipping time from CFS?
How much does shipping cost?
What delivery methods are available?
Can I get assistance with moving large deliveries into my building?
What if my order arrives in a damaged container?

Who exactly am I purchasing the equipment from? Is CFS the manufacturer?
Where is CFS located?
How long has CFS been in business?

How is Plockmatic USA affiliated with CFS Products?
CFS Products is the North American distributor for Plockmatic brand offline finishing equipment, including Plockmatic bookletmakers, trimmers, collators and the Plockmatic PL104 SquareFold.

Where can I get Plockmatic parts for my Plockmatic, Maxxum (MBM) or Multigraphics equipment?
CFS Products/Plockmatic USA is an authorized distributor for Plockmatic parts in North America. Call us toll-free at 1-877-262-2749 to inquire about your parts needs. You can also reach us via email at plockmaticusa@cfsprod.com.

Where can I purchase Plockmatic machines or equipment?
You can purchase Plockmatic finishing equipment from Challenge Machinery dealers or directly from CFS Products. To reach CFS Products, call us toll-free at 1-877-262-2749 or email: plockmaticusa@cfsprod.com.

What do I do if the machine does not work properly or needs service?
Simply call CFS Customer Service and one of our in-house, factory-trained technicians will make every effort to diagnose and resolve your problem. We also have a nation-wide service network of technicians available should on-site service be required.

Are extended warranties available?
Extended warranties are a smart way to ensure added peace-of-mind and reduced downtime beyond the manufacturer's normal warranty period. Most machines will qualify for this added coverage. Contact CFS for more details.

Can CFS repair or rebuild my existing equipment?
Our knowledgeable and experienced technicians can repair or rebuild many different brands of existing bindery equipment in our facility. Contact CFS for more details. Additionally, CFS sells used & refurbished equipment.

Where can I get parts for the equipment CFS sells?
CFS is factory authorized to sell parts for all of the equipment carried. Our world-wide network of suppliers ensures availability of nearly any part. You can call the CFS Customer Service department for help in obtaining any parts needed.

What if I need help with installing my new machine?
Some equipment will require installation by a trained technician or specific electrical work. A Customer Service representative will notify you of all installation requirements at the time of purchase. Should you need help when the equipment arrives (or after), simply contact the CFS Customer Service department.

Can you send me a catalog?
Primarily all of the equipment CFS sells is displayed on the website. This diverse product line is always expanding, making a printed catalog virtually always out of date. The manufacturer's tear sheets (fact page fliers) are available for several models, but in most cases the CFS website pages contain more information. We will be glad to mail out any tear sheets you want, but printing the CFS webpages will generally be more detailed.

How do I get pricing on the equipment that CFS carries?
In order to provide the most current prices CFS does not post them on the website. Simply call to speak with one of our knowledgeable customer service representatives. Along with pricing information they can answer any questions you may have about the bindery equipment listed on the CFS site. If you are unsure of the proper machine(s) to fill your needs, they will be glad to assist in developing the right fit for you. Additionally, you can email the CFS Sales Department with specific pricing requests.

I have decided on the equipment I need, how do I place an order?
CFS can accept orders over the phone (toll-free 1-888-237-3221) or by fax (1-805-925-1033). Orders can be placed over email, but sending credit card information is strongly discouraged since emailing information is insecure. We will call for payment information on any orders that are emailed.

Is online ordering available?
Due to the many variables and complexity of some machines that CFS carries, online e-commerce purchasing is not available. However, you can shop online for paper shredders at CFS Paper Shredders. Some small office/home office binding machines are available for online purchase at our CFS Binding Supplies store.

What payment methods does CFS accept?
CFS accepts all major credit cards, company & personal checks and pre-approved leasing arrangements as payment for equipment sold. For more information or to apply online now click here. Checks will require verification of funds prior to product shipment. Open accounts may be available upon approval. Call for details.

Can I lease my purchase from CFS?
Depending upon purchase price, most equipment sold by CFS may be leased. Attractive leasing options through our leasing partner are available for equipment purchases over $1000. Approval is fast, easy and is usually completed the same day. Once approved, the equipment is typically processed and shipped within 1 business day. Our quick & easy application is available online by clicking here: CFS Leasing Application. Please feel free to contact us if you have any questions.

Can I use my preferred leasing company to get equipment from CFS?
Absolutely. Just have them contact CFS prior to the sale for all pricing and payment details. Then your leasing company will actually purchase the equipment and pay CFS. All payments from then on are between you and your leasing company.

Will sales tax be added to my order?
CFS charges sales tax on any orders shipped within California regardless of the billing address. The sales tax is calculated based on the destination County's tax rate. All orders shipped outside California will not be charged sales tax.

What if I have a question regarding my order or billing?
For checking on an order's status or any billing questions, one of the helpful CFS Customer Service representatives would be very glad to help you. Simply call CFS during normal business hours 8:30 a.m. - 5:00 p.m. PST, Monday - Friday or email any time of day and someone will help you any way they can.

Is training available for my machine?
Most tabletop machines do not include on-site training by a technician, however, it may be arranged upon request. More complex production models that require a technician to perform installation usually include on-site training. A CFS customer service representative will assist you in making arrangements upon placing an order.

Can CFS sell equipment not listed on the website?
It is possible that CFS may be able to locate and sell brands of bindery equipment other than those listed on the website. It doesn't hurt to ask, just call us and let us know what you are looking for. If we don't have it, or can't get it, we may know who does. Please don't hesitate to call one of our knowledgeable Customer Service representatives today.

What is the expected shipping time from CFS?
Shipping times will vary, as some equipment is too large for carriers such as UPS. Larger/heavier items normally ship via common motor freight carrier and the driver usually makes a call-ahead within 1 day or less of actual delivery time. For approximate delivery times contact CFS Customer Service for an estimate.

What delivery methods are available?
For items that qualify, UPS is the carrier used most often. For larger/heavier items that UPS will not handle, CFS contracts with common motor freight carriers. Expedited methods may be available upon request for additional charges. Contact CFS for details.

How much does shipping cost?
Shipping will vary greatly depending upon the equipment's shipping carton weight and size. For shipping costs and delivery options contact CFS Customer Service.

Can I get assistance with moving large deliveries into my building?
Inside delivery and debris removal (unpacking the crate and taking it away) are available. Some larger equipment may require special shipping to fit into some doorways. A customer service representative will advise you of large machines that may require measurement of your doorways. Please contact CFS for details.

What if the box or container arrives damaged?
If you receive a shipping container that appears damaged, either refuse delivery or note exceptions, in detail, on the delivery receipt or bill of lading. DO NOT DISPOSE OF ANY PACKING MATERIALS, be sure to save all of it. Check for concealed damage, and report any PRODUCT damage to CFS within 24 hours of receipt. At that time a CFS representative will provide further instructions to resolve the problem.

Who exactly am I purchasing the equipment from? Is CFS the manufacturer?
CFS is an authorized distributor of bindery equipment from many manufacturers. Several manufacturers have chosen CFS as a key distributor due to our unmatched reputation for customer service and support. Many of our machines have undergone rigorous testing and meticulous evaluation by our most demanding customers and have consistently come out on top. These machines were ultimately determined to be the preferred equipment over other comparable equipment.

Where is CFS located?
Our office is located in Santa Maria, California, 3 hours north of Los Angeles. Our service network is nation-wide, giving us the ability to respond to your needs locally.

How long has CFS been in business?
CFS has been providing bindery equipment solutions nationwide and worldwide since1996 and continues to grow every year. For more about CFS see our company info.